Returns & Refunds Policy

eazyChops sells freshly prepared food, which is perishable and made to order. For food-safety reasons, food cannot be physically returned once it has been delivered. Instead, this policy sets out when you are entitled to a refund and how to request one.

You may be eligible for a full or partial refund if:

• Your order was not delivered.
• Items were missing from your order.
• You received the wrong item(s), or an order significantly different from what you ordered.
• The food arrived in an unacceptable condition — for example spoiled, or with tampered/damaged packaging.

• Report the problem as soon as possible — ideally on the day of delivery — through the app or by emailing support@eazychop.com.
• Include your order reference and, where relevant, clear photos of the item(s) and packaging. This helps us resolve your claim quickly and fairly.

Approved refunds are processed through our payment provider, Paystack, back to your original payment method — we do not hold customer balances or wallets. Once approved, refunds are typically issued within a few business days, though the time for funds to appear depends on your bank or card provider. Refunds may be full or partial (for example, the value of a missing item).

• You can cancel an order for a full refund before the vendor has accepted and begun preparing it.
• Once preparation has started, the food is committed and the order may no longer be cancellable or refundable.
• A vendor may cancel an order (for example, if an item is unavailable); where they do, you receive a full refund for that order.

eazyChops is a marketplace connecting you with independent vendors and couriers. If there is a disagreement about an order, our support team will review the details from both sides — including order data and any evidence provided — and decide a fair outcome, which may include a full or partial refund. Contact support@eazychop.com to raise a dispute.

• Change of mind after a correct order has been delivered.
• Orders that failed because an incorrect/incomplete address was provided or the customer could not be reached (see our Delivery Policy).
• Minor variations that don't materially affect the order.

Refund and returns questions: support@eazychop.com.