Delivery Policy

eazyChops is a marketplace. Once a vendor accepts and prepares your order, it is delivered by one of our independent third-party courier partners, or — if you chose pickup at checkout — collected by you directly from the vendor. eazyChops does not operate its own fleet or hold any inventory.

We currently deliver within selected areas of Lagos and Ogun State, Nigeria, and are expanding. Serviceability is checked at checkout from your delivery address; if your location is outside a vendor's deliverable range, you will not be able to place a delivery order from that vendor (pickup may still be available).

The estimated time shown at checkout covers vendor preparation plus courier transit and is a best-effort estimate, not a guarantee. Actual times vary with vendor workload, distance, traffic, weather, and courier availability. You can follow your order status in the app from confirmation through preparation, pickup, and delivery.

• Delivery fees are based on distance and are set by the courier partner. The amount shown before checkout is an estimate; the final fee is confirmed when the order is dispatched.
• A service fee may also apply, and is shown at checkout.
• Pickup orders have no delivery fee.

• Please provide a complete, accurate delivery address, including any floor/door or landmark details, and a reachable phone number.
• Make sure someone is available to receive the order at the delivery address, and keep your phone reachable so the courier can contact you.
• For age-restricted items (where offered), a valid ID may be required on delivery.

If a courier cannot complete delivery because the address was incorrect or incomplete, or because you could not be reached after reasonable attempts, the order may be returned to the vendor. Because the food will already have been prepared, such orders may not be eligible for a refund. If something goes wrong with your delivery, contact us straight away and we will help — see our Returns & Refunds Policy.

Vendors are responsible for preparing, packaging, and sealing food safely. If your order arrives with tampered or damaged packaging, please do not consume it — report it to us with photos as soon as possible.

Questions about delivery: support@eazychop.com.